Shipping Policy

SHIPPING INFORMATION

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All orders made through our website are shipped from our facility located in Gatineau, Quebec.

We offer free shipping on all orders over $80 (before tax) within Canada, excluding Nunavut.

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Orders are typically processed within 1 to 3 business days, and delivery usually takes between 2 to 7 business days depending on your location. Please note that during promotional events, sales, or product launches, preparation and delivery times may be longer than usual. If you have any questions, feel free to reach out to our team using [this contact form].

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60-DAY HAPPINESS GUARANTEE

We know trying something new can feel like a risk, but we believe in our products and want you to love your experience with us.

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That’s why we offer a 100% satisfaction guarantee:

If you’re not happy with your purchase, you can request a full refund within 60 days of placing your order, no questions asked.

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To start a return, email us at skinandtonescanada@gmail.com with your order number or proof of purchase. We'll provide step-by-step instructions and a free return shipping label. Please note: returns sent without prior approval will not be accepted.

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Once we receive the returned item, your refund will be issued to the original payment method.

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DAMAGED OR INCORRECT ITEMS

Please inspect your package upon arrival. If your item is defective, damaged, or not what you ordered, reach out to us right away so we can resolve the issue promptly.

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EXCHANGES

The quickest way to get what you need is to return the product and place a new order once your return has been accepted.